Are you preparing or panicking?

Are you preparing or panicking?

Are you preparing or panicking?

The best crisis communications response is the one you don't have to improvise. Get a strategy, action plan and templates to follow in hour 1, instead of paying premium rates for emergency support.

The best crisis communications response is the one you don't have to improvise. Get a strategy, action plan and templates to follow in hour 1, instead of paying premium rates for emergency support.

Most crisis comms plans are written once and never updated. I work with you to uncover the risks you want to mitigate now: AI misuse, the new media landscape and stakeholder expectations that've changed since 2020.

Most crisis comms plans are written once and never updated. I work with you to uncover the risks you want to mitigate now: AI misuse, the new media landscape and stakeholder expectations that've changed since 2020.

Most crisis comms plans are written once and never updated. I work with you to uncover the risks you want to mitigate now: AI misuse, the new media landscape and stakeholder expectations that've changed since 2020.

Crisis PR plan blue
Crisis PR plan blue

The Crisis PR Bible is for you if…

You're not facing an active situation (yet) but you want to be prepared. Good for when:

  • Your organisation has grown but crisis protocols haven't kept pace

  • You want to update your current crisis plan with realistic scenarios

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a high-risk or highly regulated environment

  • You want to identify potential vulnerabilities before they become problems.

Copywriter thinking about B2B SEO strategy

CRISIS PR CONSULTING SERVICES

Reputation Reset is for you if…

You're facing a sensitive situation and you're worried about:

  • Your leadership team giving five different answers to the same question

  • What to say if your systems have been compromised in way you can't fully explain yet

  • Stakeholders speculating on Facebook and WhatsApp before you've crafted your response

  • How to protect those affected while managing legal exposure

  • Having staff approached by parents, patients, customers or media when they're unprepared to respond.

Copywriter thinking about B2B SEO strategy

CRISIS PR CONSULTING SERVICES

Reputation Reset is for you if…

You're facing a sensitive situation and you're worried about:

  • Your leadership team giving five different answers to the same question

  • What to say if your systems have been compromised in way you can't fully explain yet

  • Stakeholders speculating on Facebook and WhatsApp before you've crafted your response

  • How to protect those affected while managing legal exposure

  • Having staff approached by parents, patients, customers or media when they're unprepared to respond.

CRISIS PR CONSULTING SERVICES

Reputation Reset is for you if…

You're facing a sensitive situation and you're worried about:

  • Your leadership team giving five different answers to the same question

  • What to say if your systems have been compromised in way you can't fully explain yet

  • Stakeholders speculating on Facebook and WhatsApp before you've crafted your response

  • How to protect those affected while managing legal exposure

  • Having staff approached by parents, patients, customers or media when they're unprepared to respond.

A CMCP is for you if…

You're not facing an active situation (yet) but you want to be prepared. Good for when:

  • Your organisation has grown but crisis protocols haven't kept pace

  • You want to update your current crisis plan with realistic scenarios

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a high-risk or highly regulated environment

  • You want to identify potential vulnerabilities before they become problems.

A CMCP is for you if…

You're not facing an active situation (yet) but you want to be prepared. Good for when:

  • Your organisation has grown but crisis protocols haven't kept pace

  • You want to update your current crisis plan with realistic scenarios

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a high-risk or highly regulated environment

  • You want to identify potential vulnerabilities before they become problems.

Copywriter thinking about B2B SEO strategy

CRISIS PR CONSULTING SERVICES

Reputation Reset is for you if…

You're facing a sensitive situation and you're worried about:

  • Your leadership team giving five different answers to the same question

  • What to say if your systems have been compromised in way you can't fully explain yet

  • Stakeholders speculating on Facebook and WhatsApp before you've crafted your response

  • How to protect those affected while managing legal exposure

  • Having staff approached by parents, patients, customers or media when they're unprepared to respond.

crisis PR plan blue
crisis PR plan blue

The Crisis PR Bible is for you if…

You're not facing an active situation (yet) but you want to be prepared. Good for when:

  • Your organisation has grown but crisis protocols haven't kept pace

  • You want to update your current crisis plan with realistic scenarios

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a high-risk or highly regulated environment

  • You want to identify potential vulnerabilities before they become problems.

You're not facing an active situation (yet) but you want to be prepared. Good for when:

  • Your organisation has grown but crisis protocols haven't kept pace

  • You want to update your current crisis plan with realistic scenarios

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a high-risk or highly regulated environment

  • You want to identify potential vulnerabilities before they become problems.

REPUTATION MANAGEMENT FOR BUSINESSES

The Crisis PR Bible is for you if…

You're not facing an active situation (yet), but you want to be prepared. Good for when:

  • Your business has grown faster than your crisis protocols

  • Your team is using AI tools without a risk framework

  • You're the face of your brand and reputation risks are personal

  • Your leadership team hasn't been media-trained for difficult questions

  • You operate in a highly regulated environment or a space where online criticism spreads fast

  • You want to identify potential vulnerabilities before they become problems.

crisis PR plan blue

What's included in a Crisis PR Bible?

A comprehensive crisis communication plan built specifically for your business, from an expert with 10+ years of strategic communications experience across complex litigation, data breaches, leadership exits, employment disputes, campus relocations and more.

Think of this as your reputation insurance – just like you have business, cyber and car insurance to protect you. The program includes:

Vulnerability audit to identify your largest reputation risks (including the ones you haven't thought of yet)

Stakeholder mapping + notification plan so you know who needs what message in what order

Response playbooks for common scenarios

Response and Recovery Team structure so your team knows exactly what to do in the first 2 hours

Customisable communication templates, emails, social posts, and statements you can adapt fast

I also recommend a live scenario crisis planning workshop to get your key people crisis-ready (this is optional).

Timeline: 4-6 weeks
Starts from $8,800 AUD / £4,200.

"I've have the pleasure of being one of Caroline's clients and can't recommend her highly enough. An absolute pro with the patience of a saint."

Michael Cummings, Communications & External Relations Manager, Ryman Healthcare

Michael Cummings, Communications & External Relations Manager, Ryman Healthcare

Michael Cummings
Communications & External Relations Manager, Ryman Healthcare

man and woman walking on road during daytime
man and woman walking on road during daytime

Building a bulletproof crisis comms plan for NZX-listed healthcare provider

This aged care operator needed to be ready for an incident that could threaten its operations, viability and reputation — from construction delays and serious incidents in care to industrial action.

We developed a crisis response framework tailored to the company’s operational risks. This included mapping likely scenarios by business impact, assigning roles across a cross-functional response team and creating workflows, messaging and live training to make sure the organisation could act quickly, stay aligned and maintain confidence in the face of a crisis.

Schedule an obligation-free call to find out more.

Schedule an obligation-free call to find out more.

Schedule an obligation-free call to find out more.

Speak to Caroline

No Comment: your fortnightly postmortem of brand reputation fumbles and failures.

No spam, ever. I promise.

No Comment: your fortnightly postmortem of brand reputation fumbles and failures.

No spam, ever. I promise.

No Comment: your fortnightly postmortem of brand reputation fumbles and failures.

No spam, ever. I promise.